1. Order Delivery:
At GreenCity, we are committed to providing
you with the freshest produce possible. We guarantee that your order will be
delivered within one hour of being received, ensuring you receive your
groceries at peak freshness.
2. Refund Policy:
Your satisfaction is our top priority. If
any product is damaged upon delivery, we will provide a full refund for the
affected items. To initiate a refund, please contact our customer service team
within 24 hours of delivery. We may request photographs of the damaged items to
expedite the refund process. Refunds will be processed back to the original
payment method used during the purchase.
3. Subscription Process:
Our subscription service allows you to
conveniently receive fresh organic fruits and vegetables regularly. When you
sign up for a subscription, you can choose your preferred delivery frequency
and select any applicable discounts based on your status as a veteran or senior
citizen.
4. Automatic Renewal:
Subscriptions will automatically renew at the end of each billing cycle (monthly) unless canceled. You will receive a notification prior to renewal, providing you with the opportunity to make any changes to your subscription plan.
5. Cancellation Policy:
Customers have the flexibility to cancel
their subscription at any time. To cancel, simply log into your account and
follow the cancellation instructions or contact our customer service team for
assistance. Please note that cancellations will take effect at the end of the
current billing cycle.
6. Customer Support:
If you have any questions or need
assistance regarding your order, refunds, or subscriptions, our customer
service team is here to help. You can reach us via email or phone, and we will
respond promptly to ensure your experience with GreenCity is a positive one.
Thank you for choosing GreenCity for your
grocery needs. We look forward to serving you with the freshest produce
delivered straight to your door!